Claim Verification

EVERY time I have used the app (twice a month for massage appointments) I have been "randomly selected" for claim verification. After three months of "random selection", several stressful months of waiting long period of time for reimbursement, and several calls to customer service, I realized it only happened when using the app. When "randomly selected", it usually takes over two weeks to have your claim reviewed and approved instead of the usual day or two. Its tough to be out hundreds of dollars for weeks while you wait to be reimbursed, at least for me. Its too bad because the app itself works great and is so convenient for filing a claim as soon as possible. For me, Ive given up on the app because of my bad luck.

EnidColeslaww about Pacific Blue Cross Mobile, v2.5